Reader Views: Whirlpool Duet Washer Servicing Issue - From P.G.

From Reader P.G.

Just to advise you of your review that washer is not it's all made up to be. I purchased the duet washer and dryer and the washer worked fine for a year. I then started to have electrical problems with it. Whirlpool had A&E Factory Service come out to repair it but after 4 attempts the 1000.00 dollar machine still sits broken in my laundry room. Whirlpool clams that the technicians are trained but the funny thing is that the first one had to ask which was the washer from the dryer. So my advice is that if anyone is considering buying this unit do not. There's to many electrical circuits in it and the repair people don't know how to fix it and Whirlpool gives no support.

Update

The technicians have come back out two more times without fixing the machine. One of the technicians told me that if we had purchased the machine from Sears then they would have already replaced it. I called Lowes, whom I had purchased the washer from, and they are going to give us a new washer. The funny thing about all of this is that Whirlpool told Lowes that they would not replace the washer. Its ashame that a major corporation like Whirlpool cares so little about the consumer.